Change email account for PC login: lose all encrypted data!!

Gillware Data Recovery reported that one of their clients changed the email address used for one of the Windows logins on one of their PCs on which they had enabled encryption in order to protect confidentiality. gillwareWhat they did not know, and probably could not have known, was that this change deleted the Microsoft BitLocker Recovery Key for that user’s data on that PC. When the user rebooted the PC, all their data became unencryptable! Gillware engineers reached out to Microsoft and, as of this date, have been unable to find any successful way to retrieve the lost key and to unencrypt the user’s files.

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