Make things work together

“Plug and play” too often turns out to be more like ‘plug and pray’. Let’s be real. Technology are moving targets! Getting hardware, software and communications to work together reliably often takes investigation, analysis and creativity. Here are a few examples:

  • Office copier stops emailing scanned documents — After years of success, emails started being rejected. Nothing had changed on the copier, however the spam protection and other security provisions used by the cloud-based mail server had. Permanently. In ways that the copier software could not adapt. Proactive-IT redirected the copier to send emails via a system at the office on which it setup mail forwarding software and configured the requisite security and authentication settings. Cost to client: $0.00

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